Service equity matrix for inclusive risk communication of extreme weather events

Details

• Journal Title:
  npj Natural Hazards
• Personal Author:
  Vahedifard, Farshid ; Azhar, Mohammed ; Kelly, Julian ; Rokooei, Saeed ; Khanbilvardi, Reza ; Madani, Kaveh
• NOAA Program & Office:
  NWS (National Weather Service) ; CREST (Center for Earth System Sciences and Remote Sensing Technologies and Tech Center at City College of CUNY) ; CREST (Center for Earth System Sciences and Remote Sensing Technologies) ; CISESS (Cooperative Institute for Satellite Earth System Studies)
• Description:
  Warning services for extreme weather events remain unevenly accessible and actionable, particularly for historically underserved and socially vulnerable communities. We introduce the Service Equity Matrix (SEM), a conceptual framework integrating objective risk, perceived risk, and service quality to diagnose community-level communication gaps. The SEM enables risk communication tailored to the characteristics, hazards, and needs of each community, supporting targeted interventions, improving accountability, and advancing equitable preparedness for extreme weather events.
• Source:
  npj Natural Hazards, 3(1)
• DOI:
  https://doi.org/10.1038/s44304-026-00222-7
• ISSN:
  2948-2100
• Format:
  PDF
• Publisher:
  Springer Science and Business Media LLC
• Document Type:
  Journal Article
• Funding:
  Grant no. NA22NWS4680007
• License:
  https://creativecommons.org/licenses/by/4.0/
• Rights Information:
  CC BY
• Compliance:
  Submitted
• Download URL:
  https://repository.library.noaa.gov/view/noaa/76523/noaa_76523_DS1.pdf
• File Type:
  [PDF - 2.08 MB]
• Collection(s):
  NOAA Cooperative Institutes ; National Weather Service (NWS) ; NOAA Cooperative Science Centers
• Main Document Checksum:
  urn:sha-512:e7453661bfd0cc9dc77bd740878f9b2f3177345beb392eb949941f75bc49d83aa00fefcae18c99deff5214701f06c19dae71c41ff4e6c184d244b5d624b3c597